Delivery & returns

Check delivery and return details on the offer before you buy, then use your order page for help afterward.

Before checkout

Purchase buttons open the selected offer in a new tab. Review the pack size, current price, seller, delivery estimate, and available order terms there. Delivery options depend on your address and the offer you choose.

After checkout

Use the confirmation and account associated with your purchase to find tracking and delivery updates. If a parcel is late or incomplete, the order page provides the appropriate next steps.

If the bear arrives damaged

Inspect the ceramic before placing it with food. Set aside any chipped or broken piece and keep its packaging. Open the order to see the available replacement, refund, or support options.

Returns

Return eligibility and timing depend on the specific offer and order terms. Review those terms before buying and follow the options displayed for your purchase. Do not send a parcel without the instructions associated with your order.